Moving to a new home can be an exciting but stressful experience. Choosing the right removalists is one of the most important decisions you'll make when planning your move.
Hiring professional removalists can take the stress out of moving. Still, it's essential to research and ask the right questions to ensure you choose a reputable and reliable company.
Here are some of the top questions to ask before hiring removalists for your move:
Are you licensed and insured?
One of the most critical questions is whether the removalists are licensed and insured. A reputable removalist company should have a license to operate and carry adequate insurance to cover any damages that may occur during the move. This is important because you want to know you are protected if something goes wrong during the move.
What services do you offer?
It's essential to understand the services that the removalist company offers. Do they provide packing services, transportation, and unloading? Do they offer storage solutions if needed? Knowing their full range of services can help you decide whether they are the right company for your needs.
Can you provide references?
Asking for references is an excellent way to gauge the company's reputation and reliability. A reputable removalist company should be able to provide references from past customers who have used their services. You can reach out to these references to ask about their experience with the company and whether they would recommend them.
What is the cost of your services?
It's essential to understand the cost of the removalist services upfront. Ask for a detailed quote outlining all your required services, including any additional fees or charges. You can also ask about any discounts or promotions that may be available. Understanding the cost upfront can help you budget for your move and avoid any surprises on moving day.
How long will the move take?
The length of time it takes to complete the move will depend on various factors, including the distance, the number of items being moved, and the level of service you require. Ask the removalist company for an estimated timeline for your move, including the expected arrival time at your new home. This can help you plan your move and ensure you are prepared for moving day.
What equipment do you use?
Professional removalists should have access to the necessary equipment to ensure that your belongings are transported safely and efficiently. Ask about the type of equipment they use, including trucks, dollies, and packing materials. You can also ask about the condition of their equipment to ensure that it is well-maintained and in good working order.
What is your cancellation policy?
It's important to understand the removalist company's cancellation policy in case your plans change. Ask about the company's cancellation policy and any fees or charges that may apply if you need to cancel or reschedule your move. This can help you avoid unexpected costs if you change your moving plans.
How do you handle damages or loss?
Even with careful planning and execution, accidents can happen during a move. It's important to understand how the removalist company handles damages or losses that may occur during the move. Ask about their policy for reporting damages and whether they offer insurance coverage for your belongings during the move.
What is the process for filing a claim?
If damages or loss occur during the move, you want to know how to file a claim and how to resolve the issue. Ask about the removalist company's process for filing a claim, including any documentation or evidence that may be required. Understanding the process can help you be prepared if something goes wrong during the move.
Do you have experience with moves like mine?
Every move is different, and choosing a removalist who has answered all your concerns and has the experience you can trust is essential. If you are moving to a difficult property with many stairs - are their movers experienced with that? What about if you are moving to a property with water access only - have they done that before ( see image above)?
The team at John Bull are happy to answer all your questions to make your next move as stress-free as possible. Contact us today at 9999 1000.